Customers of Trans Windows must provide a valid PO# or proof of purchase as per the provisions of the Trans Windows Warranty. Failure to do so may decline your service request or a pre-paid fee may be required as per the discretion of Trans Windows. Trans Windows will only re-provide a valid PO# to purchases 2 years from the date of the service request.

Customers, who purchased their windows and/or doors through a Trans Windows dealer/builder/contractor, must obtain there PO# from their dealer/builder/contractor from whom they purchased the windows and/or doors from. They must register with Trans Windows on our on-line Warranty Registration Form within 90 days of purchase to validate their warranty.

Customers who received windows and/or doors from Trans Windows through our Trans Windows Project Division must obtain their PO# and "permission of service" from their Condo Board and/or their Property Management Company.

Trans Windows shall have the right to charge a reasonable fee to cover its expenses in the event that an on-site inspection is required or requested by the customer. Trans Windows shall reimburse the customer for the full amount of the fee if the claim is determined to be covered by the warranty upon investigation of defect.